Seller Terms of Service

This agreement is a revised version of Lazada's "Seller Terms of Service". From the date of publication of this version, "Seller Terms of Service" everywhere on the Lazada platform refers to these terms.

The index keywords listed before the terms of service are only used to help you understand the gist of the terms, and do not affect or limit the meaning or interpretation of the terms of this agreement. In order to protect your own rights and interests, it is recommended that you carefully read the specific expressions of each clause.

[Careful reading] Before you click to agree to this agreement during the application registration process, you should read this agreement carefully. Please be sure to carefully read and fully understand the contents of each clause, especially the clauses of exemption or limitation of liability, applicable laws and dispute resolution clauses. The terms of exemption or limitation of liability will be marked in bold and underlined, and you should read them emphatically. If you have any questions about the agreement, you can consult the customer service of the platform or your account manager.

Seller Terms of Service

May 2023 edition

Effective date of latest version: May 1, 2023

1 Introduction

1.1 Welcome to the Lazada platform (hereinafter referred to as "the platform"). Before using the Lazada platform or opening a Lazada account (hereinafter referred to as "account") or opening a Lazada store (hereinafter referred to as "store"), please read the following terms of service in detail to understand your relationship with Lazada, its affiliates and subsidiaries (individually and collectively "Lazada", "we" or "our"). The services we provide (hereinafter referred to as "this service") include (1) services provided by this platform (including mobile applications), (2) services provided by this platform and Lazada client software, and (3) services provided by this platform or its All information, linked pages, functions, data, text, images, photos, graphics, music, sounds, videos, information, tags, content, programming, software, application services provided by related services (including but not limited to any Mobile Application Services) (hereinafter referred to as "Content"). Any new or upgraded functions of this service shall also be bound by these terms of service. These terms of service govern your use of the services provided by Lazada.

1.2 Lazada Policies: Various terms or conditions applicable to sellers announced on the Lazada platform and updated from time to time, including but not limited to Lazada cross-border seller terms of service, privacy policy, prohibited and restricted product policy, Lazada logistics Terms of Service (SLS), Lazada Global Sales Terms of Service (SIP), policies and terms stated on Lazada University and Lazada Seller Center, and various policies and terms that will be released in the future. Unless otherwise stipulated in these terms of service, the definitions and interpretations of terms in the Lazada policy apply to these terms of service.

1.3 Lazada platform refers to the website and mobile shopping application provided and operated by Lazada, including but not limited to Lazada shopping websites and mobile shopping clients around the world.

1.4 If you use this service or open an account or store on this platform, it means that you irrevocably accept and agree to these terms of service, including the additional terms and policies mentioned in this service term and/or provided by the link of this service term. At the same time, you should also abide by the terms of service rules of the site platform where the store you opened in each country/region, accepting and agreeing to the terms of service does not exempt you from the obligation to read and abide by the service terms of the site platform where the store is opened. If there is any conflict between these terms of service and the terms of service of the site platform where you open a store, the terms of service of the site platform where you open a store shall prevail.

If you have signed other written agreements with us for specific services, when the terms of other written agreements conflict with these Terms of Service, the terms of other written agreements shall prevail. If the terms of other written agreements conflict with the terms of service of the platform where you open the store, the terms of service of the platform where you open the store shall prevail.

1.5 This service includes providing an online platform service, which provides a place and opportunity for sellers (hereinafter referred to as "you", "user") to trade goods. The actual sales contract exists between the buyer and the seller. Lazada is not the subject of this sales contract or other contracts between the buyer and the seller, and Lazada does not undertake any obligations for such contracts. Buyers and sellers will assume full responsibility for sales contracts, product listings, shopping guarantees and similar matters during the use of Lazada services. Lazada does not participate in transactions between users. Lazada has the right to pre-screen users or the content or information provided by users. Lazada reserves the right to remove any content or information you provide through this platform in accordance with Article 6.5. Lazada does not ensure that users will actually complete the transaction.

1.6 Before becoming a user of this service, you must read and accept all the terms contained in these terms of service and linked to this service term, and you must agree to the privacy policy regarding the processing of personal data of sellers and buyers (such as have) regulations.

1.7 Since you become a user of this service, if you violate these terms of service and any other rules and policies that you should abide by (including but not limited to the additional terms mentioned in this service term/or the additional terms provided by the link of this service term and Lazada policy), Lazada has the right to deal with you, your accounts and stores on this platform in accordance with these Terms of Service and relevant rules and policies (including but not limited to the one described in Article 7.1 of these Terms of Service series of disciplinary actions), you promise and agree to accept the treatment of Lazada and assume corresponding responsibilities.

2 Privacy

2.1 Lazada attaches great importance to privacy protection, and we specifically detail our privacy protection related operations in the privacy policy. Please read this Privacy Policy carefully to understand how Lazada collects and uses personal information about your account and/or when you use the service. If you use this service or provide information on this platform, you agree to allow Lazada to collect, use, disclose and/or process the content and personal data involved in your use of this service (such as have).

2.2 Users who use this service and hold personal data of third parties (hereinafter referred to as "recipients") agree to (i) abide by all laws and regulations on personal data protection related to personal data; (ii) allow the recipients to collect personal data The user of the Data ("Disclosing Party") may remove his/her data from the Recipient's database; and (iii) allow the Disclosing Party to see what information it has collected from the Recipient. In the case of (ii) and (iii) above, comply with or act in accordance with applicable laws and regulations.

3 Limited Authorization

3.1 Lazada grants you a limited and revocable right to log in and use the service in compliance with the terms and conditions of the Terms of Service. All exclusive content, trademarks, service marks, brand names, logos and other intellectual property rights (hereinafter referred to as "Intellectual Property Rights") displayed on this platform belong to Lazada and third-party owners marked on this platform (if applicable) property. We do not grant, directly or indirectly, any right or authorization to any party accessing the Platform to use or relocate any property, and no party accessing the Platform may claim any right, title or interest in or to it. By using the Service, you agree to abide by the copyrights, trademarks, service marks and all other applicable laws protecting the Service, the Platform and its content. You agree not to copy, distribute, redistribute, transmit, publicly display, publicly perform, modify, adapt, lease or sell the Service, the Platform or any part of its content, nor create derivative works based on it. Without our prior written consent, you may not mirror or frame any part or complete content of this platform on any other server or display it as part of any other website/platform. In addition, you agree that you will not use any robot, spider, or any other automatic device or manual process to monitor or copy our content.

3.2 You are welcome to link to this platform from your website, provided that your website/platform does not imply any endorsement by or association with Lazada. You understand that Lazada may suspend the provision of some or all of this service at any time in response to legal and regulatory requirements or in compliance with the principle of good faith.

4 software

Any software that we provide to you as part of the Services is governed by these Terms of Service. Lazada reserves all rights not expressly granted hereby by Lazada. Any third-party script or program code linked or referenced by this service is authorized by the third party (not Lazada) that owns the script or program code.

5 Accounts and Security

5.1 Some functions of this service can only be used by registering an account and a store. When registering an account and a store, you need to select a set of unique user identifiers (hereinafter referred to as "user ID") and passwords, and provide some personal information. If the user ID you choose is unilaterally determined by Lazada to be illegal, non-compliant or inappropriate, Lazada has the right to suspend or terminate your account or freeze or close your store. You may use your user ID and password to log in to other products, websites or services to which we have enabled access or with which we have an alliance or partnership. Lazada has not reviewed any third-party content, functionality, security, services, privacy policies, or other specifications of these products, websites, or services. If you do so, the terms of service of those products, websites or services, including their respective privacy policies (if they differ from our terms of service and/or privacy policy), also apply to your use of these products, websites or use of the Services.

5.2 You agree to (1) keep your password confidential and use your user ID and password only when logging in, (2) ensure that you log out of your account at the end of each session of site use, (3) log in to your account, Immediately notify Lazada of any unauthorized use of your user ID and/or password, and (4) ensure that your account information is correct and up-to-date. You are obliged to properly keep the access rights of the account, and all operations and business activities under the account (including but not limited to sub-accounts you have opened under the main account) are regarded as your actions. You must be fully responsible for all activities that occur under your user ID, store and account, even if you may not be the performer of the activity or use. Any loss or damage arising from unauthorized use of the account shall be borne in accordance with the relevant provisions of the Terms of Service.

5.3 The email address and contact information you use for registration must belong to you and/or your authorized representative. Lazada has the right to verify the information you submit. You agree that Lazada can disclose, hand over or give Access to the above information and verify the information, otherwise Lazada has the right to refuse to provide this service.

5.4 The ownership of your Lazada account belongs to Lazada, and Lazada has the right to manage your account in accordance with the requirements of laws and regulations or in accordance with the principle of good faith. You agree that Lazada may notify you to terminate your account and your user ID immediately in response to the requirements of laws and regulations or in accordance with the principle of good faith, and remove any content related to your account and user ID from this platform, Lazada The reasons for such termination will also be explained to you, including but not limited to: (1) You have not logged in and operated your account or operated your store for a long time (more than 30 days or more); and/or you have stopped operating on the platform For more than one year, that is, no bill has been issued for one year (regardless of whether the account is used or not). (2) Violation of the terms of service; (3) There is sufficient evidence to confirm that the user has fraudulent, harassed, defamed, threatened, insulted or other illegal or violation of the rules of each site; (4) Based on improper or illegal intentions may Have multiple user accounts and open stores repeatedly; (5) The payment is seized by a judicial or administrative agency; (6) The user submits false or forged identity authentication data, which is verified to be true; or (7) Harmful to other users, third parties Behaviors of third parties or commercial interests of Lazada (such as infringement of third-party intellectual property rights, fictitious transactions, abuse of free shipping or discounts, etc.). If you use your account for fraudulent, harassing, defamatory, threatening, insulting or other illegal purposes, we may report to the competent law enforcement agencies without notifying you.

5.5 Your Lazada account is closed due to serious violations, and you are not allowed to re-register the account; if it is found that the account has been re-registered, Lazada has the right to immediately stop the service and close the seller's account.

5.6 You have the right to terminate the terms of service between Lazada and you at any time according to the method agreed by both parties. If users want to terminate their account and shop, they can notify Lazada in writing (email please send to: service@Lazada-sgp.vip or contact your account manager). Even if the account and store are terminated, you remain responsible for any outstanding transactions (whether initiated before or after termination), product shipments, product payments, etc. And after effectively fulfilling and completing all outstanding transactions, notify Lazada. Lazada shall not be liable for any damages arising from actions taken in accordance with these Terms. You waive any and all claims against any such actions taken by Lazada.

5.7 You may only use the Service and/or open an account/or open a store in the permitted countries that we update from time to time.

6 Your commitment and guarantee

6.1 You guarantee that you have full rights and/or authority to sell the products published on the Lazada platform, and the products published and sold on the Lazada platform, whether manufactured, assembled, produced or otherwise provided by you, are:

(1) The source is legitimate and legal, and unless otherwise stated in the product details, they are brand new and authentic;

(2) Strictly comply with all product guarantees provided by you to the Lazada platform, as well as specifications, drawings, samples, performance standards or descriptions of goods provided by other sellers to the Lazada platform;

(3) It has the usable performance that the commodity should have, and has made an explanation for the defects in the usable performance of the commodity.

(4) Comply with current laws and regulations, do not violate any current laws and regulations in China and the region where the store is located, meet the requirements for personal and property safety and environmental protection, meet the quality standards stipulated by relevant departments, and do not infringe the rights of any third party (including intellectual property rights);

(5) There is no third party's claim of infringement of any product, or any claim, demand or legal action regarding the manufacture, sale, distribution or use of the product. And Lazada will not receive any third-party allegations of infringement because you sell products on the Lazada platform.

(6) When the turnover reaches 5,000-10,000 US dollars, it is agreed that the platform will collect 50% or the same proportion of deposits to guarantee the high-quality service certificate of the store. This regulation applies to the store’s violations and guarantees that the maximum payment will not exceed 50% of the turnover. The platform has no The right to use the store deposit.

6.2 Commitment and Warranty:

(1) You agree and guarantee that: Lazada will not advertise, market or promote your products through any means (whether on the Lazada platform or other media) or use your provided information to advertise, market or promote your products. , directly or indirectly infringe the rights (including intellectual property rights) of any third party;

(2) You promise and guarantee that the information you provide can be used by Lazada when advertising, marketing or promoting your products (whether on the Lazada platform or other media), and does not contain any defamation or other violations of any China and the region where the store is located. The content of current laws and regulations, and completeness, accuracy and reliability. You promise that if there is any error or update in the materials you provide, you should immediately notify Lazada and correct the error or update. You shall be solely responsible for any content you publish or provide in any other way using the Lazada platform and services, including but not limited to the correctness, reliability, appropriate authorization and non-infringement of any content provided, and legal and statutory Compliance with Restrictions;

(3) You undertake and warrant that you own or are authorized to own all rights in respect of the goods sold, and have obtained any formal consent, exemption, approval, authorization, registration, license or statement necessary to ensure that Lazada has the right to advertise, market or promote the seller's goods , and hereby authorizes Lazada to use the above rights for the purpose of advertising, marketing or promoting the seller’s products (whether on the Lazada platform or other media) within the scope of these terms of service. This license is irrevocable, non-exclusive, royalty-free and sublicensable;

(4) You promise that you will only collect, disclose, use and process buyer data within the scope of the purpose stipulated in these Terms of Service. You may not transfer any buyer information without the prior written consent of Lazada and the buyer; if you obtain the prior written consent of Lazada, you shall follow the current effective laws and regulations, relevant Lazada policies and reasonable instructions of Lazada, and by Seller shall, at its own expense, take appropriate safeguards for such Buyer Data. You are responsible for the collection, disclosure, use, processing or loss of buyer data by its subcontractors or service providers. You undertake to indemnify Lazada for any losses, including loss of goodwill, caused by your breach of this obligation or due to intentional or negligent performance of your obligations. You shall bear the costs or expenses incurred by you or your subcontractors and service providers for complying with the obligations of this Article;

(5) You promise that you have full rights and legal authority to sign the terms of service and the actual sales contract with the buyer, and the content of the terms is binding and enforceable on you; you have registered as a market entity and fulfilled your tax obligations in accordance with the law , for those who need to obtain relevant administrative licenses and relevant qualifications according to law, you have obtained administrative licenses and relevant qualifications according to law;

(6) You promise that the data you provide to Lazada or to buyers through the Lazada platform is accurate, valid and up-to-date; you promise that you will protect consumers' right to know and fulfill the obligation of information disclosure. You should describe the products truthfully, including but not limited to giving buyers a true and complete description of the products and services provided in all channels provided by Lazada, including but not limited to product description pages, store pages, and in-site message systems. It is limited to the methods and prices of logistics, after-sales, insurance and other services, and the basic attributes, functions, packaging, quality, defects, prices, etc. of the goods, and should not make false or misleading statements.

(7) You promise that the qualifications you provide to Lazada, copies of authorization documents, etc. are true, legal, and valid, and that your contact information (such as email and telephone) provided to Lazada is valid and unobstructed. Lazada can pass The above contact information establishes contact with you. And if the relevant qualification materials and information change, you should provide the latest information to Lazada in a timely manner; if you provide false, invalid documents or provide documents not in time, resulting in disputes or being punished by the relevant national authorities, you should bear the resulting If you cause losses to Lazada (including its partners, agents, employees, etc.), you agree to compensate for all losses, and Lazada has the right to stop paying your payment until the agreement is terminated, resulting in economic losses to Lazada Yes, Lazada has the right to directly deduct the corresponding amount from your account;

(8) You promise to sign and perform all the relevant acts of the terms of service and the actual sales contract with the buyer will not violate any applicable laws, regulations, rules, orders, judgments, and injunctions of the location where the account is located or where the store is opened, or other court or administrative authority requests.

(9) You promise to use this platform and sellers to consciously abide by the laws, administrative regulations and relevant national regulations on the import and export and foreign exchange supervision and management of each site involved in the cross-border e-commerce business activities; .

(10) You promise that if there is a violation in the store, you agree to the platform to pay the deposit, and the withdrawal balance reaches 5,000 US dollars or more, agree to pay the local tax requirements, abide by laws and regulations, and promise not to engage in price fraud.

6.3 The user license for this service is valid until the contract is terminated. Such license will terminate upon the occurrence of any of the causes of termination set forth in these Terms of Service or your failure to comply with any term or condition of these Terms of Service. Under these circumstances, Lazada may unilaterally terminate the authorization, and you shall be liable for compensation if actual losses are caused to Lazada.

You agree not to:

(1) Upload, post, transmit or in any other way make available any unlawful, harmful, threatening, abusive, harassing, alarmist, distressing, distorted, defamatory, vulgar, obscene, slanderous, invasive of another's privacy, hateful, racial, ethnic discriminatory or otherwise objectionable content;

(2) Violate any laws and regulations, including but not limited to regulations related to import and export restrictions or violate our "Prohibited and Restricted Products" policy and other related policies;

(3) Upload, publish, transmit or provide any content about minors in any other way, or use this service to harm minors in any way;

(4) Use the Service to impersonate any third party, or misrepresent your relationship with any third party;

(5) Forge headers or otherwise manipulate identifiers to obscure the origin of any Content transmitted through the Services;

(6) delete any proprietary rights statement from this platform;

(7) Cause, permit or authorize modification, creation of derivative works or translation of this service without the express permission of Lazada;

(8) Use the service for the benefit of any third party or in any way not permitted by these terms, including but not limited to selling or selling the account of the service in part or in whole without the written consent of Lazada; Transfer, or authorize a third party to use, etc.;

(9) Use the service or publish product information or sell products in a fraudulent, unreasonable, false, misleading or deceptive manner (including but not limited to false shipments, serious wrong goods, non-selling of transactions, and malicious cancellation of large quantities of orders) wait);

(10) Register or operate multiple user accounts simultaneously in any violation of the Terms of Service;

(11) Use an emulator, simulator, robot or other similar hardware or software to access the Lazada platform, open an account or access a user account.

(12) Manipulating the price of any commodity or interfering with other users' publishing behavior;

(13) Do anything that will disrupt the feedback or ranking system;

(14) Attempt to decompile, reverse engineer, disassemble or hack the Service (or any part thereof), or attempt to decipher Lazada's use of data transmitted, processed or stored by the Service and/or Lazada any encryption techniques or security measures;

(15) Capture or collect and/or use any information about all persons obtained through the use of the Service, including but not limited to any personal data or information;

(16) Upload, email, publish, transmit or otherwise make available any inside information and proprietary and confidential data that you learn or disclose under any legal or contractual or fiduciary relationship (such as employment and confidentiality agreements) ) Content that is not authorized to be provided;

(17) upload, email, post, transmit or otherwise make available any content that infringes any patent, trademark, trade secret, copyright or other proprietary right of either party;

(18) Upload, email, post, transmit or otherwise provide any advertising, promotional materials, spam, advertising letters, pyramid schemes or any other unauthorized form of promotional content without the recipient's request or permission;

(19) Upload, email, post, transmit or otherwise make available any computer virus containing any computer virus intended to directly or indirectly interfere with, manipulate, interrupt, destroy or limit the function or integrity of any computer software, hardware, data or communication equipment , worms, Trojan horses or any other computer code, routines, files or programs;

(20) disrupt the normal flow of conversations, cause the screen to scroll faster than other service users can type, or otherwise affect other users' real-time communication;

(21) Interfering with, manipulating or destroying the Service or servers or networks connected to the Service or any other user's use of the Service, or disobeying any regulations, procedures, policies or regulations where the Platform's online network is located;

(22) Take or participate in any action or behavior that may directly or indirectly cause damage, paralysis, overload or performance reduction of the Service or servers or networks connected to the Service;

(23) Use the Service to intentionally or unintentionally violate any applicable local, state, provincial, national or international law, rule, code, directive, guideline, policy or regulation, including but not limited to any Relevant laws and regulations (whether or not they have the force of law);

(24) Use this service to violate the privacy of others, stalk or harass others in other ways;

(25) Violating the rights of Lazada, including violating any intellectual property rights and related counterfeiting;

(26) Use the Service to collect or store personal data of any third party in the aforementioned prohibited acts and activities; and/or

(27) Publishing/selling infringes the copyright of a third party, or uses the service in a way that infringes the intellectual property rights of others.

(28) Delivery over 48 hours, false delivery, order arbitrage, infringement of trademarks or other intellectual property rights.

(29) After closing the store, refuse to deliver goods, and everything is based on the buyer's needs.

(30) The store violates the regulations, does not accept platform punishment, will not evade punishment, and agrees to close the store for serious faults.

6.4 You understand that the content publisher is responsible for all content, whether it is published publicly or transmitted privately. This means that you (and not Lazada) are solely responsible for all content that you upload, post, email, transmit or otherwise make available through the Platform. You understand that when using this platform, you may be exposed to offensive, indecent or objectionable content. To the maximum extent permitted by applicable law, Lazada shall not under any circumstances be liable for any content, including but not limited to any errors or omissions in any content, or for reliance on your postings on this platform, via email any loss or damages arising out of any content sent, transmitted or otherwise made available.

6.5 You understand that Lazada and its trustees have the right (but not the obligation) to pre-screen, reject, delete, remove or move any content provided through this platform (including but not limited to your through content or information provided by this platform), such as Lazada and its trustees have the right to remove any (i) content that violates the terms of service; (ii) content that has been complained by other users; (iii) we have received infringement from you Intellectual property notices or other legal instructions requiring removal; or (iv) content that may cause objection to others. In addition, we may block your use of communications from the Service (including but not limited to status updates, posts, messages and/or chat rooms) in order to protect the Service or other users, or to enforce these Terms and Conditions . You agree, understand and have assessed all risks associated with the use of any content, including but not limited to reliance on the correctness, completeness or usefulness of such content. Likewise, you acknowledge that you have not and will not rely on any content created or submitted to Lazada by Lazada, including but not limited to information on Lazada forums and all other parts of this website.

6.6 You acknowledge, allow and agree that if required by law, or in accordance with a court order or an order of any government or supervisory authority with jurisdiction over Lazada, or when reasonably necessary based on the principles of good faith and good faith, Lazada will You can access, save and disclose your account information and content, and comply with the following requirements: (1) comply with legal procedures; (2) enforce the terms of service; (3) respond to any content claims that infringe the rights of third parties; (4) Respond to your customer service requests; or (5) protect the rights, property, or personal safety of Lazada, its users, and the public.

6.7 If you do not abide by the provisions of this chapter and seriously violate the seller's commitment and guarantee obligations, Lazada reserves the right to conduct market management in accordance with these rules. Based on the purpose of maintaining a sound and continuous market and protecting the rights and interests of buyers, Lazada has the right to conduct product quality sampling and authenticity identification (including but not limited to self-purchasing or obtaining from consumers, independent third-party quality inspection agencies or brand rights) When Lazada checks from time to time whether the goods sold by the seller have a legal source and whether they are genuine, you are obliged to keep and present the certificate of the legal source of the relevant goods. If Lazada has reason to believe that the inspection results are bad, or the seller fails to provide relevant certificates, Lazada has the right to take restrictive measures against the seller or store, including but not limited to deducting points, deleting products, closing the store, and restricting other technical services.

6.8 If the brand you operate is under the following circumstances when operating on the platform, Lazada will have the right to remove the brand’s products in accordance with these terms of service, and you must not continue to operate:

(1) Branded products that are certified by Lazada or a third-party professional organization to be produced by a manufacturer that does not have production qualifications do not meet national, local, industry, or enterprise mandatory standards;

(2) The brand has been judged by Lazada or a third-party professional organization to constitute counterfeiting of other people's trademarks, product names, packaging and decoration, business names, product quality marks, etc., or is likely to cause confusion and misidentification by consumers;

(3) During the operation of Lazada, the brand has been proved to have high dispute rate, high complaint rate, and low market recognition. The average score of the brand product description is seriously lower than the industry average, which seriously affects the consumer experience. After being notified by Lazada, a There was no significant improvement within a month.

6.9 If you violate the relevant guarantee agreement in this chapter or fail to perform the actual sales contract between you and the buyer, Lazada has the right to notify the relevant buyer of the relevant facts. You agree to guarantee and defend Lazada and its shareholders, subsidiaries, affiliates, directors, managers, agents, joint vendors or other partners and employees (hereinafter collectively referred to as "guaranteed parties") and to indemnify them from liability Any claim, action, proceeding and litigation, and all related liabilities, damages, liquidated damages, fines, costs and expenses (including but not limited to other dispute resolution fees) arising from or related to the following events attributable to you: ( 1) Any transaction conducted on this platform, or any dispute related to such transaction (unless Lazada or its affiliated companies are parties to the transaction related to the dispute) (2) You violate or violate any terms of these Terms of Service, or any policies or guidelines mentioned in these terms of service; (3) your use or abuse of this service; or (4) your violation of the law or infringement of the rights of any third party.

7 Violations of our Terms of Service

7.1 Violation of the Terms of Service may result in a series of disciplinary actions, including but not limited to some or all of the following items:

-Warning means that Lazada reminds and admonishes sellers for their misconduct orally or in writing;

-Delete/remove listed products and/or limit the number of products on store shelves

-Adjust the search ranking, which refers to adjusting the order of some or all of the store's products in the search results;

- Blocking means that all the seller's products (including violating products and non-violating products) are not displayed on the front search page except that they can be seen in the seller's store;

- Deleting reviews and sales refers to deleting store ratings, etc., and deleting comments, and deleting sales records of all or some products in the store.

- Cancel the order that the buyer has placed

- Withhold prohibited items included in the order or items that are not allowed to be sold on the platform

-Destroy related packages/products/goods that do not comply with the platform policy

-Cancellation of various subsidies that have been enjoyed, such as freight subsidies, etc.

- Deduct points for stores/freeze stores/close stores

-Restricting account permissions, including but not limited to not allowing sellers to create or modify the content of products, restricting the qualifications to participate in platform activities (including but not limited to marketing activities initiated or assisted by Lazada), hiding the browsing pages and searches of products on the store Results etc.

- Penalties that restrict sellers from selling products to specific countries or regions.

-Close the seller's operating authority for a single business category/the entire business category

- Freezing, suspension of account and subsequent termination

- Freeze account funds, or directly deduct account funds to make up for the loss of Lazada if necessary

- criminal proceedings

-Civil claims, including but not limited to requests for damages and/or applications for conservatory measures

7.2 If you find that any user of this platform has violated the terms of service, please contact service@Lazada-sgp.vip.

8 Reporting of Intellectual Property Infringement

8.1 As an independent individual or enterprise, the user has no connection with Lazada. Lazada is not the agent or authorized representative of the user, nor does it hold or own the ownership of any products published on the platform.

8.2 You agree to take full responsibility for not notifying or updating its intellectual property certification documents in a timely manner. You guarantee that all the certification documents you provide to Lazada are true, accurate and do not exceed the time limit (that is, you guarantee that all intellectual property certification documents are included in the entire contract. The performance period is within the validity period). In case of disputes or punishment by relevant national authorities due to the above reasons, you shall bear full responsibility independently. If any losses are caused to Lazada (including its partners, agents, employees, etc.), you agree to compensate for all losses.

8.3 If you are an intellectual property right owner (hereinafter referred to as "IP owner") or a legally authorized agent of an intellectual property right owner ("IP agent"), when you believe that your or your client's intellectual property rights have been In case of infringement, you have the right to send relevant infringement facts and preliminary evidence of infringement to: service@Lazada-sgp.vip in written notice, and have the right to request Lazada to take necessary measures according to law. Please refer to Section 8.7 below for written notification requirements. Please allow Lazada appropriate time to process the information you provide. Lazada will respond to your request as soon as practicable.

You understand that if the infringement notice you send is inconsistent with qualifications, incomplete materials, or otherwise does not meet the provisions of Article 8.7 below, Lazada will notify you to supplement it within a reasonable period of time, and if you fail to make up the supplement within the time limit, it will be deemed to have withdrawn the report.

8.4 After receiving the notice of infringement, Lazada will take necessary measures in a timely manner, and forward the notice of the IP right owner or IP agent (hereinafter collectively referred to as the "notifier") to the Lazada that the notifier considers/designates to infringe the intellectual property rights Operators on the platform (hereinafter referred to as "notified parties"). As the notifier, you understand that if your notification error causes damage to the notified person, you shall bear civil liability and any claims that Lazada may face due to your wrong notification; If the loss and Lazada suffers a claim, it will double the liability for compensation.

8.5 If you are the notified person, Lazada has the right to take necessary measures against you such as deleting products, blocking, removing products from the shelves, terminating transactions and services, freezing accounts and funds, and deducting funds; you, as the notified person, receive the transfer After the notice of intellectual property infringement, you can submit a statement of non-infringement (hereinafter referred to as "declaration") to the Lazada platform, which should include preliminary evidence of non-infringement.

8.6 If you are the notifier, Lazada will forward the statement to you in a timely manner after receiving the notified person’s statement in accordance with Article 8.5, and will inform you that you can complain to the relevant competent authority or sue in the people’s court. If Lazada does not receive notice of your complaint or prosecution within the time limit prescribed by law, Lazada has the right to terminate the measures taken in accordance with the aforementioned clauses in a timely manner according to law.

8.7 The notice of infringement according to 8.3 must be provided in the format specified by Lazada (Lazada has the right to update it at any time), and all the following information should be attached: (1) the physical or electronic signature of the notifier; (2) the preliminary infringement Evidence: a description of the type and nature of the intellectual property rights claimed to be infringed, as well as proof of the ownership of the rights; (3) detailed information on the specific published products of the reported infringing content; (4) enough for Lazada to contact the notice (5) A written statement from the notifier stating that the report is made in good faith and that the use of the infringer has not been authorized by the intellectual property owner or Authorized by the law; it shows that the information contained in the report is true and correct. If there is any error, the notifier is willing to bear the civil liability caused by the wrong notification. If the wrong notification is maliciously issued and causes damage to the notified person, the notifier must bear double the legal liability. Liability for compensation. If damage to Lazada is caused, the notifier is willing to bear all the compensation liabilities for the damage caused by the wrong notification; (7) Other claim materials that the notifier deems necessary to provide.

8.8 Lazada will promptly publish relevant notices, statements and processing results of intellectual property infringement reports.

9 Lazada Performance Guarantee

9.1 Lazada performance guarantee is a shopping protection service provided by Lazada or its authorized agents to buyers (some Lazada platforms are applicable, and the applicable regions and rules are detailed in the platform announcements of each site). In order to provide protection against liability risks, the shopping payments paid to you by using this service will be kept by Lazada or its authorized agents (hereinafter referred to as "Lazada Performance Guarantee Account"), and Lazada will not use these payments for Company operating expenses or any other company purpose. Lazada will not pay interest or other benefits to the seller for the money paid by the buyer to the Lazada performance bond account.

9.2 If the Lazada performance guarantee is applicable to the site where your store is located, after the buyer pays the order payment (hereinafter referred to as "order amount"), the order amount will be retained in the Lazada performance guarantee account until the buyer makes a payment to Lazada. Appropriate payment instructions or in other circumstances where Lazada reasonably determines that the order amount is properly disposed of, Lazada will pay you the order amount kept in the Lazada performance bond account.

(a) If the buyer sends Lazada an acknowledgment of receipt of the goods, Lazada will transfer the order amount (minus the seller’s share of shipping costs (if applicable), transaction fees and taxes) in Lazada’s performance bond account ( if applicable) and Cross Border Fees (if applicable, defined below)) to you;

(b) If the Lazada performance bond term expires, Lazada will transfer the order amount (less the seller’s share of shipping charges (if applicable), transaction fees and taxes (as defined below)) in the Lazada performance bond account to the Border Charges (as applicable, defined below)) to you;

(c) If Lazada confirms that the buyer's return and/or refund application is successful, Lazada will refund the buyer according to the refund and return policy applicable to the site where the store is opened; in other cases, if Lazada reasonably determines the buyer's order Amounts (less the Seller's portion of shipping charges (if applicable), transaction fees and taxes (as defined below), and cross-border charges (as defined below, if applicable)) are disposed of appropriately, including without limitation, as they reasonably believe should comply with applicable laws or court order or enforcement of these Terms of Service.

9.3 The Lazada performance guarantee is only applicable to buyers who pay to the Lazada performance guarantee account through the methods provided by Lazada. Offline or offline transactions between buyers and sellers are not covered by the performance guarantee of Lazada.

9.4 Currently, Lazada can only pay you through third-party payment channels. Therefore, you must provide Lazada with your detailed collection information for collection (such as: money received due to product sales or Lazada refunds).

(a) Lazada sets a corresponding payment cycle based on the seller's store reputation score. They are 1 star, 2 stars, 3 stars, 4 stars, 5 stars, and preferred sellers.

(b) The store registered by the new seller is the preferred seller, and the payment cycle of the preferred seller and 5-star seller store is T+1 on working days.

(d) The payment cycle for 3-star and 2-star stores is the 15th and 30th of each month.

(e) The payment cycle for 1-star stores is the 1st of each month.

9.5 If for any reason it is unable to deposit funds into your designated receiving account and/or cannot contact you, Lazada will make reasonable efforts to contact you using the contact information you provided. If you cannot be contacted and the buyer's purchase remains unclaimed more than twelve (12) months after it was due to the seller, Lazada will process such unclaimed buyer's purchase in accordance with any applicable laws payment. The seller must be the equity owner of the account and can only conduct transactions on this platform on behalf of himself. Lazada has the right to ask you to provide personal information of relevant companies and responsible persons, such as recent ID photos, bank account details and/or any other such necessary documents (including but not limited to third-party payment verification process or logistics delivery) service requirements) for verification purposes. You hereby agree that Lazada will process or provide your information to third parties within the scope of facilitating sellers to use this platform and authorize Lazada to use your information to conduct transactions that Lazada deems necessary to appropriate entities (such as sellers/buyers’ banks). User authentication procedure. For more information on how Lazada handles the personal data involved in your profile, please visit our Privacy Policy page.

9.6 The Lazada performance guarantee is additional, and the performance guarantee does not limit your performance of legal obligations under applicable laws that may exceed the Lazada performance guarantee. The Lazada Performance Guarantee is neither intended nor designed to assist users in complying with their legal obligations. Users are still responsible for their legal obligations under applicable laws, and Lazada disclaims any liability related to such legal obligations. In addition, the Lazada Performance Guarantee does not constitute a guarantee/guarantee by Lazada for any product on the Lazada platform.

9.7 You acknowledge and agree that Lazada's decision on Lazada's performance guarantee (including any objection) is final.

9.8 For the avoidance of doubt, any transactions not conducted on this platform are not covered by the protection provided by Lazada's performance guarantee.

10 Shipping

10.1 Lazada will notify you to arrange delivery when the Lazada platform receives the order. Unless otherwise agreed by Lazada, you should make the necessary arrangements after receiving this notice to deliver the purchased goods to the buyer, and provide the buyer with detailed information such as the name of the shipping company and the waybill number through this platform.

10.2 If the Lazada performance guarantee is applicable to the site where the shop you opened, the period from the date when the buyer pays the purchase price to the Lazada performance guarantee account to the period when Lazada pays you the payment kept in the Lazada performance guarantee account (below referred to as the "Lazada Performance Guarantee Period"), you must try your best to ensure that buyers can receive the purchased products within the Lazada Performance Guarantee Period.

10.3 You understand that you will bear the risks related to the delivery of the sold goods by yourself, and you can purchase sufficient insurance for the delivery of the sold goods according to Lazada’s recommendations (if any). If the goods are damaged, lost or undeliverable during the delivery process, you acknowledge and agree that Lazada will not be liable for any losses, expenses or expenses arising therefrom, and you should contact the logistics service provider by yourself to resolve the relevant disputes.

10.4 You should understand that all cross-border transactions shall be regulated by the import and export laws and regulations of the place of delivery. You should familiarize yourself with the relevant import and export restrictions of the country from which the goods are sold. You understand that Lazada does not provide legal advice on import and export and agree that you will bear all risks and responsibilities related to the import and export of cross-border transactions.

10.5 You can choose the logistics and logistics support services provided by LazadaLogistics Services and its affiliates (Lazada Logistics Services, referred to as "Lazada Logistics Services") for commodity delivery. Before using the Lazada logistics service, you must read and accept the Lazada logistics service terms. If you use the Lazada logistics service, it means that you have fully read and irrevocably accepted and agreed to the terms of service of the Lazada logistics service, including the guidelines and policy terms linked/mentioned in the terms of service of the Lazada logistics service. If you do not agree to the terms of service of Lazada logistics service, please do not use Lazada logistics service.

10.6 If you arrange the delivery of goods by yourself, you can choose the paid overseas warehousing and logistics service provided by Lazada (referred to as "overseas warehouse service"). If you use the overseas warehouse service, Lazada will follow (1) your written authorization (if applicable) (2) the overseas warehouse agreement signed between Lazada and you (3) the overseas warehouse service terms, operating procedures and policies published by the Lazada platform Instructions for use (if applicable) etc. (collectively referred to as "Overseas Warehouse Service Rules") to provide you with warehouse agent operation services in the region/country where the buyer is located. If you apply for overseas warehouse service, it means that you have fully read, understood and agreed to all overseas warehouse service rules. If you do not agree with all or part of the overseas warehouse service rules, please do not use paid overseas warehouse logistics services.

11 Responsibilities of the seller

11.1 You should properly manage and ensure that the information of the products you publish is updated, such as product prices and details, inventory quantities, terms and conditions of sale, etc., and you must not publish inaccurate or misleading information.

11.2 The price at which the Merchandise is sold is at your sole discretion. Unless otherwise agreed with the buyer, the total amount charged to the buyer shall include the price of the item and shipping and all other charges, including VAT, customs duties (if applicable), etc., and you shall not additionally and separately charge the buyer for such cost.

11.3 You agree that Lazada may, at its sole discretion, conduct promotional activities for you or on your behalf through price reductions, discounts, refunds or other means in order to promote transactions between buyers and sellers in accordance with the principle of good faith. The final price actually paid by the buyer will be the price after such adjustments have been applied.

11.4 In order to promote the products you publish, Lazada may publish these products (at adjusted prices) on third-party websites (such as portal websites and price comparison websites) and other (domestic or foreign) websites operated by Lazada.

11.5 Upon request of the buyer, you must provide the buyer with a receipt, credit card statement or tax invoice.

11.6 You understand and agree to bear all tax liabilities/duties, etc. related to the sale of goods. Lazada does not provide legal or tax advice. And because tax-related laws and regulations may be updated at any time, if you have any questions, you should seek professional advice in real time.

11.7 You understand and agree that if you violate any Lazada policy, you are willing to accept a series of disciplinary actions as described in Article 7.1 of this Terms of Service.

12 fees

12.1 You should pay Lazada the transaction fee for each order according to the transaction rules of each Lazada site platform. The transaction fee is the fee paid to the third-party transaction clearing service provider/bank. The charging standard is updated from time to time due to the adjustment of financial policies in various regions or the adjustment of the cross-border transaction fee of the third-party transaction clearing service provider/bank. You need to pay special attention And pay attention to receive update notifications from Lazada.

12.2 For orders completed on the Lazada platform, the seller needs to pay Lazada the corresponding commission. Relevant information such as commission collection and calculation methods are published on the bulletin board designated by Lazada or in the seller center. Lazada will be updated from time to time. You need to pay special attention and pay attention to receiving update notifications from Lazada.

12.3 Fees payable, if any, will be inclusive of service tax/value added tax and other applicable taxes. Unless otherwise agreed by both parties, you shall bear the aforementioned taxes and fees. You acknowledge and agree that Lazada may deduct its fees and any applicable taxes from the order amount paid by the buyer. At the seller's request, Lazada shall provide receipts or tax invoices (if applicable) for the fees and taxes paid by the seller. If your store on the applicable site does not have sufficient balance to deduct its fees and any applicable taxes, Lazada may deduct its fees and any applicable taxes from the balance of your store on other sites.

12.4 You understand and agree that the payment method, currency and exchange rate standards applicable to the fee settlement between you and Lazada shall be determined and adjusted in accordance with the policies or rules published by Lazada at that time; After communicating with the account manager, the seller can choose to suspend, suspend or terminate this service, or reach a mutually agreed fee settlement agreement with Lazada in writing. You guarantee that you will pay Lazada in accordance with Lazada's policies, rules and requirements (including but not limited to advertising fees, storage fees, shipping fees, transaction fees, return refunds, etc.) generated by your use/purchase of Lazada services, if you If you fail to pay the corresponding amount in full in time, you understand that Lazada will have the right to send you a letter (including but not limited to a written official letter or email) to request you to pay/repay any fees you owe within a time limit. You understand that if you fail to pay within the time limit required by the relevant policies and rules and the time limit required by Lazada's letter (if any), Lazada has the right to deal with you in accordance with relevant policies and rules and these terms of service.

13 Marketing Services

13.1 Lazada will successively launch keyword advertisements and/or other marketing services (hereinafter referred to as "marketing services") on the Lazada platform, including but not limited to traffic packages, JBP of each site, online celebrity marketing, coins back, off-site drainage ( Such as Facebook advertising, etc.) and any marketing plan launched by Lazada later). Sellers are welcome to purchase marketing services as part of their product marketing strategy. Lazada provides paid marketing services in accordance with this article and the service content, purchase process and instructions published on the Lazada platform at that time (hereinafter referred to as "Marketing Service Rules"). If you apply to purchase marketing services, it means that you have fully read, understood and agreed to all marketing service rules. If you do not agree with the content of any marketing service rules, please do not purchase.

13.2 You must be a seller who complies with the rules for using marketing services and a product publisher before you can purchase marketing services. Subject to your purchase and payment, your account and store must be in a non-suspended state.

13.3 After you purchase marketing services, you should pay marketing fees in accordance with the methods and standards stipulated by Lazada. Except as otherwise provided by applicable laws or paid advertising rules and other marketing service rules, once you have applied for the purchase of marketing services and completed payment, you cannot cancel the order and/or request a refund.

For advertising services: 1) You can check the income and expenditure of advertising fees in your advertising account; 2) Lazada accepts recharge methods from multiple channels, subject to the account recharge methods available at that time; 3) If you activate The automatic recharge function of the account, you can choose the minimum account amount and the automatic recharge amount, and agree to deduct the payment from the order amount (if any) that should be settled by Lazada in accordance with Lazada policies; and 4) all other GOSHOP related advertising services Shop related marketing service rules, policies and requirements.

13.4 You can choose to purchase advertising and marketing services at the same time when starting to publish products, or choose to purchase advertising and marketing services during the period of product listing. You can set different budgets, keywords, marketing periods, etc. for different products according to marketing service rules, and the marketing service for this product will be enabled according to your settings until the expiration date or the balance of advertising fees in the advertising account is cleared until. If the product is sold or taken off the shelves within the marketing period you set, the marketing expenses incurred will not be refunded.

13.5 The products you publish should comply with relevant laws, paid advertising rules, Lazada terms of service and prohibited and restricted product policies. You understand and agree that if Lazada finds or receives reports that your products violate the above regulations or may In case of violation, Lazada has the right to immediately remove your offending products and advertisements, and the marketing fees you have paid will not be refunded; in addition, Lazada is required to be removed from the shelves by the competent authority or judicial unit through legal and formal procedures Products or advertisements, Lazada will be taken off the shelves without any refund. Lazada shall not be liable for any compensation or compensation for the products or advertisements removed from the shelves based on this article.

13.6 You understand and agree that Lazada does not guarantee or guarantee that your products will increase the number of views or sales due to the purchase of marketing services.

13.7 It is recommended that you purchase and use marketing services on the basis of fully considering the budget at that time and the marketing effect you want to achieve for individual products. Unless otherwise stipulated in these terms of service or marketing service rules, Lazada does not assume any compensation, compensation or other responsibilities for the expected goals or actual effects of marketing activities (including but not limited to actual expenses and lost benefits, etc.).

13.8 If Lazada shall be liable for any damages due to the marketing services you purchased in accordance with applicable laws and regulations, you understand and agree that the total liability limit of Lazada shall be the fee you paid for the marketing services you purchased.

14 Controversy

14.1 When there is a problem with the transaction, Lazada encourages friendly negotiation between users. Since Lazada is only a platform for users to conduct transactions, sellers should contact the seller directly if they have any questions about the buyer's purchase of goods. Alternatively, you may seek assistance from its local dispute resolution authority with jurisdiction to resolve any disputes arising during the transaction.

14.2 You agree that it will not sue or otherwise assert any claim against Lazada or Lazada's affiliates with respect to any transactions made on the Site or any disputes related to such transactions.

15 Feedback

Lazada welcomes any suggestions and opinions to help Lazada improve service quality. Please see the feedback procedure below for details:

1) For feedback, please email it in writing or send it to us using the comment form in the app.

2) Anonymous feedback will not be accepted.

3) Users who receive feedback should be fully informed of all facts and given the opportunity to express their opinions.

4) Ambiguous and defamatory feedback will not be accepted.

16 Service Statement

16.1 The service is provided on an as-is basis, and Lazada does not make any express, implied or statutory guarantees, claims or representations with respect to the service, including but not limited to quality, performance, non-infringement, merchantability or suitability for a specific purpose warranties, or warranties derived by course of dealing, custom or industry practice. Without limiting the above terms, and to the maximum extent permitted by law, Lazada does not guarantee that the service, the platform or the functions contained in it will be provided, or that the service, website or function will be accessible without interruption, Provide timely, safe and reliable, correct, complete or error-free; and any defects (if any) will be corrected; do not guarantee that this platform and/or the server of this platform are completely free of any viruses, clocks, timers, counters, worms, software locks, lethal devices, Trojan horses, routers, trap doors, time bomb viruses, or any other harmful program code, instructions, programs or components.

16.2 You acknowledge that to the maximum extent permitted by law, you shall bear all relevant risks arising from the use of this platform and/or this service.

16.3 Lazada cannot control the following matters, and does not provide guarantee or assume any responsibility for the following matters to the maximum extent permitted by law: (1) The suitability, authenticity, quality and safety of the goods provided through this service or legality; or (2) the ability of the seller to offer the goods or the ability of the buyer to pay. If the dispute involves one or more users, you agree to resolve the dispute directly between you and, to the maximum extent permitted by law, release Lazada and its affiliates from any and all liability arising out of or related to the dispute. Claims, Demands and Damages.

17 Disclaimer and Limitation of Liability

17.1 To the fullest extent permitted by applicable law, under no circumstances whatsoever, whether in contract, warranty, tort (including but not limited to negligence (whether active, passive or tort), product liability, strict liability or other theory) or other actions due to laws, regulations, decrees or other reasons, Lazada shall not be liable for the following situations:

17.1.1 (A) loss of use; (B) loss of profits; (C) loss of revenue; (D) loss of data; (E) loss of goodwill; or (F) failure to realize anticipated benefits in any event, whether direct or indirectly; or

17.1.2 Any indirect, incidental, special or consequential damages arising from or related to the use or inability to use this platform or service, including but not limited to any damages arising therefrom, even if Lazada has been Advised of the possibility of such damages.

17.2 You acknowledge and agree that you have and only have the right to request termination of your account and/or stop using the Service for any problem or dissatisfaction with the Service.

17.3 Regardless of the previous terms, if Lazada is found to be liable (including gross negligence) by a court of competent jurisdiction, then to the maximum extent permitted by applicable law, Lazada’s liability to you or any third party is limited to RMB 500 RMB.

17.4 Nothing in these terms of service shall limit or exclude any liability for death or personal injury caused by Lazada's negligence, as well as any other liability that Lazada shall bear that cannot be limited or excluded by law.

18 Content you post and submit on the Service

18.1 By posting and submitting any content on this service, you represent and warrant that you have all necessary rights and/or licenses and grant Lazada the following authorization. You also acknowledge and agree that you are solely responsible for any content you post or provide in any other way through this service, including but not limited to the correctness, reliability, nature, non-encumbrance, and legal compliance of any content provided. and regulatory compliance. You hereby grant to Lazada and its successors a perpetual, irrevocable, worldwide, non-exclusive, license/royalty/authorization fee-free, sublicensable and transferable license to use on or through the Service or Use, reproduce, distribute, republish, transmit, modify, adapt, create derivative works from, publicly display and publicly perform the Content in any media format and by any means in connection with the Service, including but not limited to promoting and redistributing Part of this service (and its derivative works), and Lazada does not need to refer to you and you agree to waive any moral rights and any similar rights in other countries. You understand that the content you submit may be transmitted over various networks and may be changed in order to comply with and cooperate with technical requirements.

18.2 Lazada will not treat any material, information or idea that you post or otherwise transmit to Lazada on or through the Service (hereinafter referred to as a "submission") as confidential and may be submitted by Lazada disseminates or uses it for any purpose, including but not limited to developing, manufacturing and marketing products, without any compensation or liability. When you submit to Lazada, you acknowledge and agree that Lazada and/or other third parties may independently develop software, applications, interfaces, products with the same or similar functions, program codes or other characteristics as the content you submit and its revised and enhanced versions. Accordingly, you hereby grant to Lazada and its successors a perpetual, irrevocable, worldwide, non-exclusive, license fee/royalty/authorization fee free, sublicensable and transferable Any media format related to the Service, and the development of the above items through any media channels, and the use, reproduction, distribution, redistribution, transmission, modification, adaptation, creation of derivative works, public display and public performance of any submissions, including but not Limited to the promotion and redistribution of portions of the Service (and derivative works thereof). This clause does not apply to personal information protected by privacy laws and regulations, unless you publicly provide relevant personal information on or through this service.

19 Content and external links submitted by third parties to this service

19.1 Each provider who submits data, text, video, sound, video, software and other content to this service shall be responsible for the correctness, reliability, nature, non-burden of rights and compliance with legal and statutory restrictions of the submitted content Take full responsibility.

19.2 In addition, the Service may contain links to third-party products, websites, services and solutions. These third-party links will take you away from this platform. These links are for informational purposes only, and the linked websites are not under the control of Lazada, so you should visit these websites at your own risk. Therefore, Lazada is not responsible for the content of any such linked sites or any links contained in linked sites (including any changes or updates to such sites). Lazada only provides these links based on your convenience, and the provision of any link does not imply or express that Lazada has an association, guarantee or sponsorship relationship with any linked website and/or any content thereof.

19.3 You understand that third-party links, products, websites and services are not owned or controlled by Lazada, but are operated and owned by the third parties respectively, and may be protected by applicable copyright or other intellectual property laws and treaties. These third-party content, functions, security, services, privacy policies or other specifications have not been reviewed by Lazada. We encourage you to review the terms and other policies of these third parties on their websites or otherwise. You also acknowledge and agree that if any third-party links or applications on this service violate applicable laws or these terms of service, Lazada has the right to remove them directly without prior notice or consent to you.

20 Fraudulent or suspicious activity

20.1 If Lazada believes that you may participate in any potentially fraudulent or suspicious activities and/or transactions based on user reports or careful consideration, we may take various measures to protect Lazada, users, third parties or protect you from cancellations and refunds , claims, expenses, fines and other liabilities. Actions we may take include but are not limited to the following:

1) We may close, suspend or limit access to your account, and/or suspend processing of any transactions;

2) We may suspend your Lazada performance bond eligibility;

3) We may freeze the funds in your account according to the effective judgments, rulings or order requirements applicable to you or your account (including instructions and judgments issued to Lazada by the court where the account is located and the store is located). use or transfer;

4) We may temporarily or permanently refuse to provide services to you;

5) In case you may be liable to Lazada or Lazada users or third parties, or we think you may engage in potentially fraudulent or suspicious activities and/or transactions, we may freeze your account and funds within a reasonable period .

20.2 For the above clauses in this section (i.e. Clause 20):

1) A "chargeback" is a request made by a buyer directly to their debit or credit card company or bank that issued the debit or credit card to void the payment.

2) "Claim" means challenging a payment submitted directly to Lazada by a buyer or seller.

3) "Reversal" means that Lazada's payment request was revoked because (a) the sender's bank is invalid (b) Lazada sent it to you by mistake (c) the sender of the payment is not authorized to send the payment request (eg: send party using a stolen credit card) (d) you receive payment for activity that violates the Lazada Terms of Service or any other Lazada policy (e) Lazada decides to file a claim against you.

21 Compensation for damages

You agree that if Lazada, its shareholders, subsidiaries, affiliates, directors, officers, agents, co-branders or other partners, and employees (collectively, the "Indemnified Parties") suffer from or are related to you will indemnify the indemnified party for It defends and holds harmless: (a) any transaction made on the Site, or any dispute relating to such transaction (unless Lazada or an affiliate of Lazada is the seller in the transaction relating to the dispute), ( b) Lazada Performance Guarantee, (c) hosting, operation, management and/or management services performed by or on behalf of Lazada, (d) your default or breach of any provision of these Terms of Service or any policies or guidelines, (e) your use or misuse of the Service, (f) your violation of the law or any rights of a third party, or (g) any content you upload.

22 Severability

If any agreement in these terms of service should be found to be illegal, invalid or unenforceable for any reason under the jurisdictional law, such agreement shall be deemed to be severed from other terms and conditions and shall not affect any remaining agreement in that jurisdiction. The validity and enforceability of such provision in any other jurisdiction shall not be affected.

23 Governing law

23.1 These Terms of Service shall be governed by and construed in accordance with English law, without regard to principles of conflict of laws. The United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transaction Act do not apply to the extent permitted by law. Except as otherwise provided by applicable laws, any dispute, controversy, claim or any disagreement arising out of or related to the Terms of Service against Lazada or the guaranteed party, or related to it, shall be submitted to the Arbitration Court for arbitration.

23.2 The agreement on legal jurisdiction in this paragraph does not apply to transaction disputes between buyers and sellers, and disputes between buyers and sellers still apply to the dispute agreement in Article 14 of these terms of service.

24 General provisions

24.1 Lazada reserves all rights not expressly granted in this agreement.

24.2 Lazada reserves the right to change, modify, suspend or discontinue the platform or services in whole or in part at any time in response to the requirements of laws and regulations or the principle of good faith. Lazada may release certain services or functions as trial runs, which may not work correctly or as final releases. Lazada may also set restrictions on certain functions in response to regulatory requirements or in compliance with the principle of good faith, or restrict your use of some or all of the platform or services.

24.3 Lazada reserves the right to refuse to provide you with permission to use the platform or services or to allow you to open an account for any reason.

24.4 Lazada may revise the content of these Terms of Service (including the additional terms and policies mentioned in this Terms of Service/or the additional terms and policies provided by the link of this Terms of Service) by publishing the revised version of the Terms of Service on this platform at any time. 7 days before the terms take effect, you will be notified by announcement or email, or SMS or App push. If you have any comments on the revised terms of service, you should send them in writing to service@Lazada-sgp.vip. If you do not submit a written opinion to Lazada within 7 days after receiving the aforementioned notice, and continue to use this service, you are deemed to have agreed to and accepted this revised version of the terms of service (including the references in this term of service and/or this term of service Additional Terms and Policies provided by link).

24.5 Without the written consent of Lazada, you may not assign, sublicense or transfer any rights granted to you by the Service, or subcontract any of your obligations.

24.6 Any agreement in these terms of service shall not be interpreted as a partnership, joint venture relationship or principal-agent relationship between you and Lazada, nor shall you be authorized to assume any fees or responsibilities on behalf of Lazada.

24.7 If Lazada fails to demand the performance of any agreement in this clause at any time, unless the right is waived in writing, it will not affect its right to demand the performance of this agreement in the future.

24.8 Except for the affiliates of Lazada (including the successors and assigns of Lazada and its affiliates and subsidiaries), these Terms of Service are only for the benefit of you and us, not for any other individual or legal entity entered into for the benefit of.

24.9 The terms contained in these terms of service, as well as any agreements and policies contained or referenced in these terms of service, constitute the entire agreement and consensus between the two parties on this service and this platform, unless otherwise expressly agreed in writing by both parties, will Supersede any previous agreement and consensus between the two parties on the same matter. When the two parties entered into the terms agreed in these Terms of Service, there was no statement, guarantee, guarantee, consensus, promise or confirmation provided by anyone other than the express agreement in these Terms of Service. The parties hereby exclude all implied terms. In agreeing to these Terms of Service, no representations, understandings, undertakings or warranties have been relied upon.

24.10 You agree to abide by all anti-corruption-related laws, provisions, regulations and guidelines, including but not limited to China's "Anti-Unfair Competition Law", the US Foreign Corrupt Practices Act (US Foreign Corrupt Practices Act) and Hong Kong's anti-corruption Act, and confirm that you have adopted and shall adopt all necessary policies and procedures to ensure compliance with the foregoing regulations.

24.11 You shall strictly abide by laws and regulations on the prohibition of commercial bribery, and resolutely reject commercial bribery, bribery and other improper commercial gifts.

24.12 Commercial bribery referred to in this agreement refers to all spiritual and material direct or indirect gifts that you or your staff give to Lazada employees in order to obtain the cooperation and benefits of cooperation with Lazada, such as cash, kickbacks, entertainment, travel, etc.

24.13 No employee or department of Lazada shall ask or accept money, items or gifts of any kind from you. If you find that Lazada employees have the above behaviors, you should report to Lazada in time.

24.14 You shall not, in the name of the seller or any individual, directly or indirectly give gifts, items, securities, shares, or provide illegitimate benefits to any Lazada employees, their relatives, and related parties in private, or take other disguised means to provide illegitimate benefits, otherwise it will be regarded as an infringement on GOSHOP Acts of interest to the Shop. Improper advantages include, but are not limited to, cash, checks, credit gift cards, samples, or other merchandise, entertainment tickets, loyalty cards, kickbacks in the form of currency or goods, kickbacks, employment or home purchases, seller-paid travel, meals, and personal services wait.

24.15 If Lazada employees ask you to give them any form of improper benefits, you should complain in time and provide relevant evidence to Lazada. It will be dealt with after verification by the relevant personnel of Lazada, and it will be kept confidential for you. Lazada has set up a dedicated email address to accept your complaints: service@Lazada-sgp.vip.

24.16 If you bribe any employee of Lazada in order to obtain any improper business interests or more special business treatment, or if you do not cooperate with Lazada to investigate and deal with the bribery of its employees, Lazada will permanently stop all cooperation with you and take legal action against you. You take measures such as suspending the payment of all accounts payable, and at the same time you should pay Lazada RMB 50,000 as liquidated damages. If the circumstances are serious and cause major economic losses, Lazada will hand over the case to the local judicial authority in accordance with the law.

24.17 If you have any questions or concerns about these Terms of Service, or any issues arising from these Terms of Service or this platform, please contact us: service@Lazada-sgp.vip.

24.18 If there is any doubt about the contents of these Terms of Service, Lazada reserves the right of final interpretation.

24.19 Lazada and users can use electronic documents as a representation method, and the electronic documents exchanged in accordance with these terms of service, if the content can be fully presented and can be taken out for inspection in the future, its effect is the same as that of physical written documents. However, this does not apply to cases where the application is excluded by law or an announcement by an administrative agency. The written means referred to in these terms of service include both written and electronic means, unless otherwise specifically agreed upon.

24.20 In order to protect user data security and provide a safe trading platform, Lazada cooperates with financial institutions that have passed the international PCI DSS information security certification to process payment operations, and continues to conduct independent management of internal information security protection. If any third party breaks the Lazada information system protection measures or exploits information system vulnerabilities, Lazada will not bear the burden of proof for this fact.

24.21 Users should notify Lazada immediately after learning that their account passwords have been fraudulently used. When Lazada learns that the user's account password has been fraudulently used, it will immediately notify the user and suspend the payment behavior indicated by the account, and suspend the acceptance of subsequent payment instructions for the account. Lazada shall bear the losses incurred after the user goes through the formalities of notifying the account and password of being fraudulently used; all losses incurred by the user before the user goes through the procedures of fraudulently using the account and password shall be borne by the user himself, except for the following circumstances:

1) The user has not properly kept the user ID and/or password;

2) The user provides the user ID and/or password to others;

3) The user does not use the account security mechanism provided by Lazada; or

4) Other reasons caused by the user's intentional or gross negligence.

Lazada will bear the expenses incurred in investigating the fraudulent use of user account passwords.

24.22 If you and the buyer have any consumer disputes other than returns and refunds on the Lazada platform, you can ask Lazada for assistance through the customer service mailbox or phone number in Article 24.24 below, and provide orders, After completing the investigation, Lazada will decide to suspend the transaction or take other necessary measures to assist users in resolving disputes according to the principle of good faith.

24.23 The commercial secrets mentioned in this article include but are not limited to this agreement, any supplementary agreement, and other secret information involved in the cooperation process. Neither party shall disclose, disseminate, edit or display the information to any third party without the consent of the trade secret provider. The disclosing party shall not be liable if the trade secret is disclosed due to the written consent of the other party or the administrative or judicial enforcement action of the state; if the trade secret is known to the public, the disclosing party shall not be liable.

24.24 Contact information:

Cross-border seller support team mailbox: service@lazada-sgp.vip

Service hours: Monday to Sunday 09:00-18:30 (except national statutory holidays)

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